Privacy policy
Effective date: October 28, 2026. Last updated: October 28, 2026.
FrontRack is an AI front desk for gyms: it answers people who text, call, chat with or email a gym, and it gives the gym's owner and staff an app to see and continue those conversations. FrontRack is made by ParrotX2 and operated by Abhiram Chollangi, a sole proprietor in California ("we", "us"). This policy explains what we collect, how we use it, who processes it for us, how long we keep it, and how to ask us to delete it. Questions: [email protected].
What we collect
From gym owners and staff who sign in to the FrontRack app
- Your name and email address. You sign in either with Google Sign-In or with a sign-in link we email you.
- If you sign in with Google, we ask Google only for your basic profile and email address (the "openid", "email" and "profile" scopes). Google sends your name, email address and a link to your Google profile picture. We don't use the picture. We don't ask for access to your Gmail, contacts, calendar, Drive or any other Google data.
- What you do in the app to run your gym's front desk, such as the answers you approve and the replies you send to leads.
From people who contact a gym that uses FrontRack ("leads")
- Your name if you give it, your phone number and/or your email address.
- The messages you send to the gym and the replies sent to you.
- That you called the gym, if the call was missed.
- Whether you've opted out of messages (so we never text you again unless you text START).
How we use it
- Gym owners' and staff's name and email: only to sign you in to FrontRack and keep your account secure.
- Leads' information: only to answer you on behalf of the gym you contacted, and to let that gym's staff see and continue the conversation.
We also use both to keep the service working and secure (for example, to stop abuse and fix errors). We don't sell personal information, and we don't use it for advertising.
Google user data
The Google user data FrontRack receives is your name and email address (and the profile picture link described above, which we don't use). We use it only to sign you in to FrontRack. We never sell it, never use it for advertising, and never share it with anyone except the service providers listed below, which store and process it only to run FrontRack for us. We don't use it to train AI models, and we don't send it to Anthropic.
FrontRack's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
Text messaging and your mobile number
Mobile numbers and text-messaging opt-in data and consent are never shared with or sold to third parties or affiliates for marketing or promotional purposes. Information is shared only with the service providers listed below, which help deliver the service.
Message frequency varies: you get replies to messages you send and, if you called and nobody picked up, one text back. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. See the SMS terms.
Who processes it for us
We share personal information only with these service providers, and only so they can run FrontRack for us:
- Supabase: sign-in and the database where accounts and conversations are stored.
- Netlify: hosts the FrontRack app.
- Anthropic: the AI model that writes replies to leads. It receives leads' messages and the gym's approved answers, not gym owners' Google data.
- Twilio: sends and receives texts and calls.
- Resend: sends email, including sign-in links and email replies to leads.
- Cloudflare: receives email sent to gyms, and hosts this website.
The gym you contacted can see your conversation with it. Each gym can see only its own conversations. We may also disclose information if the law requires it.
This website
getfrontrack.com is hosted by Cloudflare, which sees your IP address and browser details when you visit. The fonts load from Google Fonts. If you use the contact form, Tally stores what you type in it, and we use it only to reply to you. We don't run analytics or ad trackers on this site.
How long we keep it
While a gym uses FrontRack, its conversations are kept so its staff can see them. 90 days after a gym stops using FrontRack, its conversations are deleted.
Opt-out records (that a number or address said STOP) are kept for as long as the number is in use, so a STOP is always honored, even if the gym signs up again later.
A gym owner's or staff member's account (name and email) is kept while it's in use, and deleted when you ask us to delete it.
Deleting your data and your choices
To ask what we hold about you, or to have it deleted, email [email protected] from the address you used (or tell us the phone number you texted from). We'll confirm when it's done. The one thing we keep is an opt-out record, if you opted out, so that we never message you again. To stop texts, reply STOP. You can also remove FrontRack's access to your Google account at any time at myaccount.google.com/permissions.
Children
FrontRack is for gyms and the adults who contact them. It isn't directed to children under 13, and we don't knowingly collect their information.
Changes
If we change this policy, we'll update it here and change the date at the top.
Contact
Abhiram Chollangi, sole proprietor, California. Email: [email protected]